Returns Policy
RETURN POLICY
Last updated February 24, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund to original payment or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7)days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
HEAVEAURA SELECTION
Attn: Returns
RMA #
1424 N Linwood Avenue
Baltimore, MD 21213
United States
We do not cover return shipping back to us. All returns should be shipped to the address above in a traceable manner such as UPS FedEx, or USPS.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details above to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: